Support

1. Process 

• Gate supervisor receives packing list + VGM from driver
• Check container information, vessel name, voyage number, cut-off time and double check with loading list from shipping line (if any)
• Input information from packing list into TOS system (container number, booking number, port of discharge, seal number, VGM)
• Select payment, tax identification number, print EIO, stamp and deliver to driver
• Attach 1 EIO with packing list and VGM, after that saving

Note:

• If after cut-off time, follow standard of procedure to receive container at Late Gate
• If there is any difference from loading list, customers send email to shipping line. In case, customers still receive container according to information on loading list until any notifications from shipping line or port of discharge
• If there is no loading list from shipping line, gate supervisor receives container according to information on packing list

2. Issue Invoice

• Driver send EIO with stamp to CMS
• CMS checks invoice information (tax identification number, company name, address)
• CMS issues invoice to confirm payment into EIO

3. Gate In Process

• Gate clerk requires driver to turn off car engine when entering the lane and receive EIO from driver
• Gate clerk checks EIO which has 2 marks from gate supervisor and CMS
• Gate clerk checks actual container number, container condition and actual temperature (if any)
• Gate clerk scans code on EIO into TOS system, enters vehicle number, trailer number, and password

Note:

• If there is space available on the yard, print TID and send to driver
• If there is no parking slot, contact Yard planner to arrange location, print TID and send to driver

4. Gate Out Process

• Gate clerk requires driver to turn off the car engine when entering the lane
• Gate clerk receives EIO, TID and password from driver
• Gate clerk scans code on TID into TOS system and prints 2 EIR forms
• Gate clerk receives back the EIR form which has been signed and delivers to driver hard copy with stamp from Gemalink
• Gate clerk stores EIO, TID, EIR into 1 file

5. Check container list on system after input

• Double check all information to avoid error: port of loading, temperature, IMO Code, vessel name,…
• Double check information that Gate clerk and Gate supervisor save, after that saving

6. Customs clearance

• Receive customs decleration from driver and shipper
• Scan customs decleration on E-customs software

1. Customers register for stuffing / unstuffing / transfering goods at Gemalink in advance at least 24 hours via email:

Email subject: Register to move yard for stuffing / unstuffing / transfering goods for container number…/ name / date of registration

Email content: Specify information of container to be stuffed/unstuffed/transferred including:

• Container number
• Type of container, type of goods, import / export,…
• Bill of lading or booking number or D/O (if any)
• Expected date and time
• Billing address information
• Additional requirements (labor, forklift rental,…)

2. Gemalink will confirm the date and time as well as guide other requests by email. 
3. Commercial Department will notify all fees by email
4. Customers contact Planning Team(hotline 0978908545) to check whether containers have been moved to a separated area to stuff / unstuff / transfer goods or not
5. Customers contact Commercial Department(hotline 0967247158) to pay and register for seal cut slip (required)
6. Customers submit this receipt / weight ticket to Commercial Department / Port Gate Team to update new seal, sign the seal press confirmation and receive EIR
7. Upon arrival at Port as scheduled, customers provide all necessary documents for Port Gate Team and Commercial Department, including:

• Import / export declaration
• Barcode
• Document for stuffing / unstuffing / transferring goods at the port (certified by shipping line and customs)
• Bill of lading / booking / D/O (original (still valid) + 1 photo)
• Payment slip (paid) or make payment
• Seal cut slip

Then, customers receive the receipt / weight ticket from Commercial Department

8. Yard planner will guide / supervise the process of stuffing / unstuffing / transferring goods
9. After completion of stuffing / unstuffing / transferring goods, customers inform with yard planner to confirm the cargo and container status
10. Customers submit this receipt / weight ticket to Commercial Department / Port Gate Team to update new seal, sign the seal press confirmation and receive EIR

  *** Notes:

• For changing name of loading ship, if any, customers notify immediately after completion of stuffing / unstuffing
• Please wear protective gear during performing your duties at port to ensure safety

1. Customers register to move yard for inspection via email in advance (at least 24 hours) to:

• Email subject: REGISTER TO MOVE YARD TO INSPECT FOR BILL NUMBER/ CUSTOMER’S NAME / DATE & TIME
• Email content: Specify information of container to be inspected, expected date and time, billing address information

2. Gemalink will confirm the plan, Commercial Department will notify container shifting fee 
3. Customers contact Planning Team (hotline0978908545) to check whether containers have been moved or not
4. Customers contact Commercial Department (hotline 0978906093) to pay and register for seal cut slip
5. More requirements:

• A copy of D/O (still valid) and the original for comparison
• Payment slip (paid) or make payment

6. After inspection, customers submit this form to Gate Team (Commercial Department) to update new seal

GEMALINK EMERGENCY NUMBERS

SAFETY AND SECURITY INFORMATION FOR VISITORS

• When visiting the port, the visitors will have the badges, please keep it visible and carry it with you at all times. A pass is required when entering the restricted areas at port
• Alcohol and drug use are not allowed in the port. You may be asked to screen and test for alcohol and drug levels
• Filming and taking photos is prohibited in the port, so if it is absolutely necessary, you must obtain permission from the GEMALINK’s board of director
• Smoking is only allowed in designated smoking areas please ask tour guide if you want to smoke

  Note: The security camera in the port records 24/24

Contractor, Supplier, Customer, Agent

• Security check at the gate upon arrival. Guests may be asked to check baggage, check people and alcohol / stimulant content
• It is forbidden to bring alcoholic beverages into the Port
• Please smoke only in the designated areas
• Comply with all guidelines of the Safety and Security Supervision of the Port
• Provide construction methods and procedures to ensure safety, work permits, and risk assessments that have been approved before starting work
• Equipment, machinery (crane, forklift, lifting equipment, air compressor, pile driving machine,…) and tools are allowed to enter the Port only if they meet applicable legal requirements and after Safety, security attested to ‘SAFE TO USE’
• Contractor must arrange at least one qualified Safety Supervisor when performing work in the Port
• Must comply with all requirements listed in the work permit, safety construction plan and risk assessment
• Responsible for maintaining safety controls and environmental protection in the work area
• Seat belts must be worn while driving in Harbor
• Always wear reflective clothing, protective shoes and helmets in the work area